Terms of service

Please read.

By signing up for and/ or otherwise accessing any of the services or products offered by Nineten Digital Limited you agree to be bound by all the Terms and Conditions listed here. These Terms and Conditions supersede all earlier versions. To the extent that You are deemed to be a consumer as defined by the Unfair Contract Terms Act 1977 or the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR), these conditions will not affect Your rights and will only apply to the extent that applicable law allows.


All quotations provided by Nineten Digital Limited are valid for 3 months from the date sent.

Commencing Work & Deposits

Unless otherwise agreed in writing by Nineten Digital Limited, a fifty per cent (50%) deposit of the total price for the Services must be paid to Nineten Digital Limited prior to Nineten Digital Limited commencing the Services and fifty per cent (50%) of the total charges shall be paid by the Client to Nineten Digital Limited (without deduction or set­-off) upon delivery following completion of the Services. Deposit payments are none refundable after the initial 30 days of work commencing.

Website support

All websites built by Nineten Digital Limited come with 60 days of free bugs fixes and technical support once the website goes live. Anything there after, eg theme updates, plugin updates, extra content updates will be charged at our normal hourly rate.

Domain Names

Domain names purchased on YOUR behalf in good faith by Nineten Digital Limited, are fully owned by YOU subject to full payment of the domain pruchase invoice being paid within 30 days of receipt of said invoice.

As consideration for Nineten Digital Limited providing domain name registration services to you, you agree to pay Nineten Digital Limited the desired domain name registration fee, the amounts set forth in the Price List, as amended from time to time, for the initial registration of the domain name and any subsequent renewals.

If Nineten Digital Limited does register a domain name and full payment is not made by YOU, Nineten Digital Limited reserves the right to cancel that registration or restrict use of the domain name until payment has been received.

All fees must be paid in full and are non-refundable, in whole or in part, even if the domain name registration is suspended, cancelled or transferred prior to the end of the registration term.

Nineten Digital Limited may reinstate your domain name registration at its sole discretion upon its receipt of the registration or renewal fee and its then current reinstatement fee. The reinstatement fee is currently £100+vat.

Invoices outstanding for a period greater than 5 working days, will result in YOUR service being suspended and furthermore, Nineten Digital Limited will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

Hosting & Email Accounts

Where requested by the Customer, nineten will provide website hosting and maintenance services. nineten will use reasonable endeavours to provide a reliable and professional service.

nineten cannot guarantee that website hosting will be available to the Customer at all times, especially in the event of a failure beyond nineten's control.

Where the Customer does not use nineten for website hosting and maintenance, nineten will have no liability in respect of these services.

Each hosting/email account is renewable annually from the initial start date.

If charges relating to your hosting account (or any additional products associated with the hosting account) are outstanding for a period greater than 5 working days, your service will be suspended and furthermore, Nineten Digital Limited will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

All hosting accounts purchased are subject to a 12 month minimum contract term.

Nineten Digital Limited reserves the right to suspend or cancel a customer's access to any or all services provided by Nineten Digital Limited, where Nineten Digital Limited decides that the account has been inappropriately used. Nineten Digital Limited reserves the right to refuse service and/or access to its servers to anyone.

Sites must not contain Warez, copyright or other illegal material. The onus is on YOU the customer to prove that you own the rights to publish material, not for Nineten Digital Limited to prove that you do not.

Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Nineten Digital Limited.

Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space.

Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.

To guarantee optimal performance on the servers, it is necessary for nineten to perform routine maintenance. Such maintenance often requires taking nineten Services off-line, typically performed during off-peak hours.

In the event of loss of or damage to your data relating to a failure in nineten systems or servers, nineten will make reasonable commercial efforts to assist you in the restoration of your data, however You accept full responsibility for maintaining adequate backup copies of all your data.

You shall indemnify nineten against all damages, losses and expenses arising as a result of any action or claim that the content or data of Your site or content or data accessed from or published as part of the Services infringes the intellectual property rights of a third party.

Email: If Nineten Digital Limited identify a mailbox that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

Please note: by signing up for any of our services you agree to be bound by all Nineten Digital Limited terms and conditions.

Contact us

Call: 01302 638 638
Email: hello @ nineten.co.uk


Armstrong House
First Avenue
Robin Hood Airport
South Yorkshire

Opening hours

Monday to Friday
9am - 5.00pm

Out of hours support
We provide 'out of hours' email support to all our hosted clients.

Join us

We're always on the look out for talented, professional people who have a passion for all things web. If that's you, we'd love to hear from you.